Support

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Frequently Asked Questions

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What is the quality of your products? Is it safe? What kind of battery cells are used?

Our products, from design, production, testing have a strict process to ensure that the products are of excellent quality, reliable quality and very safe.
The batteries are made of A+ grade cells from famous manufacturers such as BYD, EVE, REPT and other big companies.

How about the warranty terms?

Tectronic provides a standard 5-10 years factory warranty on all battery products. Human damage or abnormal operation is excluded.

How long is the delivery period of your factory?

It needs to be determined according to the amount of goods. If there is Forecast, we can prepare and plan to produce earlier. If not, it usually takes 30-35 days. Please contact us to learn more.

Will the home energy storage battery work with all inverters?

Tectronic has basically adjusted the mainstream inverters on the market，Please refer to Tectronic Compatiable inverter list. If you need something special, please provide the protocol for us to debug.

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TECTRONIC

EM&ODM °™°™ Flexible way of cooperation

Tectronic is a high-tech technology enterprise, focusing on energy storage related products, integrating R&D, production, sales and service.Tectronic is an international first-class supplier of energy storage products and systems, microgrid, smartenergy and energy internet total solutions. As a technology-oriented company, Tectronic has always been committing to research and develop new cutting-edge technologies to provide efficiency and reliable products. For example, we have developed balcony micro-inverter with certification. We adopts T-type three-level topology and enhanced SVPWM algorithm to further improve the conversion efficiency by 0.7% compared with common SPWM. With frequency droop control technology, our string inverter greatly expands the scope of the product application. In addition to providing customers with standard energy storage inverter products, we offer customized OEM&ODM services with customers in the United States, Israel, Estonia, Germany and many other countries.

Delivery

Generally we use FOB shipment

Our obligation as the seller is to load the goods onto the vessel assigned by the buyer at the port of shipment specified in the contract and within the stipulated period of time, and to notify the buyer in time.
The risk is transferred from the seller to the buyer when the goods cross the ship's rail when loading.
The buyer is responsible for chartering and booking the ship, paying the freight charges, and notifying the seller of the ship's date and name in a timely manner.
After the goods have crossed the ship's rail at the port of shipment, the buyer will be responsible for all other responsibilities and expenses, including obtaining import licenses or other official documents.
This includes obtaining import licenses or other official documents, as well as the formalities and costs for the entry of the goods.
If the buyer is willing to pay the extra cost, it is possible to send the goods by express delivery.

Marketing Support & Other support system

Our sales office in Shenzhen and branches in Germany, the USA, Hungary, and South Africa. We ensure high quality production through a stable supply chain and rigorous and testing processes

Our support and services include:

Pre-Sales Service:

Free technical consulting service for users, Provide users with product samples, enterprise profile, Credit certificate and other information. Invite users to our company to inspect product design, process and quality management system. Assign technical personnel to carry out free design and selection according to the site situation and user needs.

In-Sales Service:

In the process of product manufacturing, invite the user's relevant technical personnel to our company to inspect the inspection of each process in the manufacturing process, and provide the user's relevant technical personnel with the product inspection standards and inspection results.

After-sales Service:

Combined with user needs for technical training, timely improvement of products according to user needs. Information on customer calls and communications are processed within 8 hours of reply, and service engineers are on call 24 hours system. Failures is not dealt with, service engineers can not leave the scene, leave the scene need customer permission.